The Kommo alternative built for conversations and calls.
Kommo is a CRM with messaging attached. 2Chat is a communication platform: WhatsApp through a QR connection or the official API, a real phone system with IVR and virtual numbers, and developer tools your team can build on.
What teams value when they consider
2Chat over Kommo
Most teams that switch to 2Chat share a similar experience. These are the reasons they mention most often:
Getting on WhatsApp takes longer than it should
Kommo's native WhatsApp integration runs on the official API, so you set up through Meta before you can message anyone. 2Chat connects your existing number with a QR scan, like WhatsApp Web, and you can move to the official API whenever you are ready.
Calls live outside the platform
Kommo covers chat channels; phone calls depend on third-party VoIP apps from its marketplace. 2Chat ships a phone system out of the box: virtual numbers in 90+ countries, IVR, call recording, and inbound WhatsApp calls in the same inbox.
Per-seat pricing with lead caps and lock-in
Every Kommo plan bills per user with a 6-month minimum term and caps active leads, from 2,500 on Base to 10,000 on Pro. 2Chat bills monthly by agents and connections, and never caps how many people you talk to.
WhatsApp connection
QR scan in minutes, WABA optional
Official API setup via Meta
Telephony
Built-in phone system with IVR
Via marketplace VoIP apps
Developer platform
REST API, webhooks and MCP server
CRM API for marketplace apps
Billing
Monthly, no lead caps
Per user, 6-month minimum
What you get with 2Chat that Kommo does not give you
WhatsApp your way: QR scan or official API
Connect any WhatsApp or WhatsApp Business number by scanning a QR code, with no WABA account or business verification. When you need verified templates and scale, switch to the official API through Meta Embedded Signup on the same platform.
A real phone system built in
Virtual phone numbers in 90+ countries, IVR and call flows, call recording, reports, and WhatsApp voice calls. No marketplace add-ons, no second vendor to pay and integrate.
A developer-first API and MCP server
Send and receive messages, verify numbers, and manage groups over a REST API with webhooks and execution logs. The 2Chat MCP server lets AI agents like Claude, GPT, and Gemini operate your WhatsApp directly.
Automation included, not gated
Flows, AI agents, and audio transcription are included on every 2Chat plan. Kommo gates its Salesbot behind the Advanced plan and caps AI agents per tier.
See 2Chat on your own number in 5 minutes
QR connection, no WABA or Meta verification required. No credit card.
Practical feature comparison
| Feature | Kommo | 2Chat |
|---|---|---|
Pricing and limits | ||
Monthly billing available | 6-month minimum term |  |
Active lead and contact limits | 2,500 to 10,000 active leads per plan | None |
Free trial | | |
Which one is right for you?
A practical guide to evaluate why 2Chat is the right fit for you.
2Chat
2Chat is the better choice if you:
Want to start messaging on WhatsApp today, without Meta business verification
Need chat and voice calls in the same workspace
Build on top of a REST API, webhooks, or an MCP server
Want AI agents, flows, and transcription included on every plan
Prefer monthly billing without per-seat minimums or lead caps
Kommo
Kommo is the better choice if you:
Need a full CRM with pipelines, deal stages, and lead scoring
Run your sales process out of kanban boards
Are invested in Kommo's marketplace apps and CRM-centric workflow
Do not need a phone system or voice channel
Switch to 2Chat without wasting time
No credit card required. Our team helps you migrate.
Start free trialConnect your WhatsApp number
Scan a QR code to connect your existing number in minutes, or run Meta Embedded Signup if you want the official API. Your phone keeps working normally.
Import your contacts
Export your leads and contacts from Kommo as a CSV file and upload them to 2Chat to start messaging.
Rebuild your automations
Recreate your Salesbot logic in the 2Chat flow builder, and keep your CRM in sync through the HubSpot integration, Zapier, Make, n8n, or the REST API.
Bring your team over
Invite agents to the shared inbox, set roles and assignment rules, and add virtual numbers or IVR if you want calls in the same place. Our team helps at no cost.
Real-life experiences
Companies that transformed
Creating chatbots was super easy with their flow builder. Just drag and drop the components and it's ready in seconds. The connection to WhatsApp was also great. We used our own number without changing it to WhatsApp Business API.
Mark M.
Founder & CEO
Excellent customer service! I had some difficulties, but the agents helped me resolve the issues. Very professional at all times. Thank you!!
Marcos E.
2Chat has become an essential component of our daily operations! It was so nice to set up bots with their canvas for WhatsApp, in ten minutes we had an entirely new way to respond to our creators. Great integrations with Slack and Zapier!
Oscar S.
Founder
We are using the HubSpot integration to log WhatsApp messages and calls on our CRM, and so far, it's been great both in terms of quality and prices.
Adriana
A 6-star implementation and support experience. They accompanied us in every inquiry and requirement we had.
Juan W.
Customer Support Manager
A Game-Changer for WhatsApp Business Management
Luciano T.
CTO
Very good, when we ran into any obstacles in our integration, their support always helped us quickly and directly in solving each of the problems. They even made custom functions for us! We are very happy.
Esteban T.
CEO
User-Friendly App with Outstanding Customer Support
Carlos H.
CEO
It's simple, well structured, has an API, but most of all, it has an amazing support team that helped us navigate the product, onboard and solve minor issues very quickly. Very happy to recommend 2Chat. Super solid!
Henrique S.
2Chat's integration with Make.com is incredibly smooth and reliable. I've been using it to sync WhatsApp messages into Slack channels, and it works perfectly to keep everyone aligned without switching tools.
Wil M.
This tool allows you to use normal WhatsApp Business like an API, which opens many doors for automation. Customer support is very friendly. They have native integration with Zapier and Make. What you can ask more!
Kaan O.
We use 2Chat for our Slack x WhatsApp integration as a marketing agency. It works perfectly. We had 1 small issue and this was resolved within 2 minutes. Fantastic service, highly recommend.
EDGEY
Marketing agency
4.7 stars on independent platforms
Highly rated across trusted review platforms
Explore the 2Chat WhatsApp API
Send your first message with a QR scan and a single HTTP call. Code samples in cURL, Python, PHP, and JavaScript, plus webhooks and full API docs.
Frequently asked questions
How is 2Chat different from Kommo?
Kommo is a sales CRM with messaging channels attached. 2Chat is a communication platform: WhatsApp with a QR or official API connection, SMS, a built-in phone system with virtual numbers and IVR, plus a developer REST API, webhooks, and an MCP server for AI agents. If your work revolves around conversations and calls rather than pipeline management, 2Chat fits better.
Can I connect WhatsApp without a WhatsApp Business API account?
Yes. 2Chat connects any WhatsApp or WhatsApp Business number by scanning a QR code, like WhatsApp Web, with no WABA account or Meta business verification. Kommo's native WhatsApp integration runs on the official API, which requires setting up through Meta first.
Does 2Chat really include telephony?
Yes. Every 2Chat workspace can buy virtual phone numbers in 90+ countries, build IVR and call flows, record calls, and receive WhatsApp voice calls in the same inbox. There is also a Voice SDK to embed calling in your own apps. Kommo handles calls through third-party VoIP integrations from its marketplace.
Can I keep using Kommo as my CRM alongside 2Chat?
Yes. You can keep Kommo for pipeline management and use 2Chat for conversations and calls, syncing the two through Zapier or the 2Chat REST API and webhooks. 2Chat also integrates natively with HubSpot if you ever switch CRMs.
Is 2Chat cheaper than Kommo?
It depends on your team size and usage. Kommo bills per user with a 6-month minimum term and caps active leads on every plan. 2Chat bills monthly by agents and connections, with AI agents, transcription, and the developer API included, and no limits on how many contacts message you.
Ready to switch from Kommo?
Start a free 2Chat trial, connect your WhatsApp with a QR scan, and bring chats and calls into one place.