WhatsApp calls
WhatsApp Business calls
Receive WhatsApp Business calls in 2Chat. Answer them with an automated call flow or forward them to the mobile phone of anyone on your team.
How it works
How WhatsApp Business calls work in 2Chat
Connect your number to the Cloud API, turn on calling from the Calls tab, build the flow every call follows and start receiving the calls customers make from WhatsApp.
WhatsApp voice call- 01
Connect your number to the Cloud API
Connect your WhatsApp Business API number to 2Chat directly with Meta, running only on the Cloud API.
- 02
Turn on WhatsApp calling
Open the channel's Calls tab and click Enable WhatsApp Calling, or turn it on from the setup wizard.
- 03
Create the call flow
Under Call flow configuration, click Create new call flow and build the steps every call follows in the visual editor.
- 04
Answer the calls customers start
Customers tap Call in their WhatsApp chat with your business. 2Chat receives the call and runs it through your flow.
Capabilities
What WhatsApp Business calls include
Each capability below comes into play at one of the steps above, from connecting the number to reviewing the call afterwards.
Direct Meta connection
The number is linked to Meta without the WhatsApp Business app, which is what Meta requires for calls.
Activation in about a minute
Calling becomes active on the number up to a minute after you enable it.
Greeting and phone menu
Play a welcome message and let callers press a key to reach the right team.
Ring agents or forward
Ring everyone in your 2Chat account or send the call to an external landline or mobile.
Call recording
Record WhatsApp calls and play them back later from 2Chat.
Call history
Each WhatsApp call appears in the call history, like a call to a virtual number.
Voicemail and fallbacks
Decide what happens when nobody answers: voicemail, another number or an agent.
Disable or disconnect
Disconnect Flow removes only the call flow; Disable Calling turns calls off on the number.
Uses
What you can do with WhatsApp Business calls
Answer WhatsApp calls as a team
Ring your whole team and let the first free agent answer.
Forward WhatsApp calls to a regular phone
Send the call to a landline, a mobile or your call center.
Route calls by department
Offer a menu, for example 1 for sales and 2 for support.
Hand calls to an AI voice agent
Pass the call to your ElevenLabs voice agent.
Technical details
Technical specifications for WhatsApp Business calls
Requirements, compatibility and routing options for WhatsApp calls on Meta's Cloud API.
| Attribute | Value |
|---|---|
| Inbound calls | Inbound only: the customer starts the call from WhatsApp and 2Chat does not place outbound calls. |
| Compatible numbers | WhatsApp Business API numbers connected directly to Meta through the Cloud API. |
| Not compatible | Numbers in coexistence mode (also active in the WhatsApp Business app) and numbers managed by another partner or BSP. |
| Activation | From the channel's Calls tab or the setup wizard, with activation on Meta taking up to a minute. |
| Call flow nodes | Play greeting, IVR menu, ring agents, forward to number, voicemail, ElevenLabs handoff over SIP and WhatsApp group notification. |
| Call flow | Required to route calls; set it up under Call flow configuration in the Calls tab and edit it at any time. |
| Recording and history | Optional recording of every call and logging in the 2Chat call history. |
| Reconnection | If the Meta connection drops, click Reconnect with Meta and enable calling on the channel again. |
Integrations and documentation
Hand calls to an ElevenLabs voice agent over SIP from the call flow and follow the setup guide to enable calling on your channel.
Questions & answers
Frequently asked questions about WhatsApp Business calls
Never leave a WhatsApp call unanswered again
Turn on calling for your WhatsApp Business API number and route each call with a call flow.