Last update: August 2026.
Welcome to Nagence, Inc. (“Company”, “2Chat”, “we”, “our”, “us”).
These Terms of Service (“Terms”, “Terms of Service”) govern your use of our web pages located at https://2chat.co (“Site”) and of the 2Chat platform (together, the “Service”), operated by Nagence, Inc.
Your agreement with us consists of these Terms together with the following documents, each of which is incorporated into these Terms by reference:
our Privacy Policy, which explains how we collect, safeguard and disclose information;
our Acceptable Use Policy, which governs how the Service may and may not be used;
our Messaging Policy, which governs all SMS, MMS and WhatsApp traffic you send through the Service; and
our Data Processing Agreement, which governs our processing of personal data on your behalf.
Together these are the “Agreements”. You acknowledge that you have read and understood the Agreements and agree to be bound by them.
If you do not agree with, or cannot comply with, the Agreements, then you may not use the Service. Please let us know by emailing support@2chat.co so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use the Service.
By registering for the Service you confirm that:
You are of legal age and are otherwise capable of forming a legally binding contract;
All information you submit to us or in connection with the Service is accurate and complete, and you will maintain and promptly update any profile supplied to us to ensure accuracy at all times;
You hereby grant us permission to display your profile and such other information as may be supplied by you on our website in connection with the provision of the Service;
You will abide by all applicable laws in your use of the Service, including without limitation any relating to the making and recording of telephone calls and the sending of text messages through the Service.
We will send you communications about your account, your subscription and the Service itself, because we need to in order to provide the Service. Marketing and promotional communications are separate and optional: you choose whether to receive them, you are never required to accept them as a condition of using the Service, and you may withdraw your consent at any time using the unsubscribe link in any such message or by contacting us.
With your permission we may use your company name and logo on our Site and in other material to identify you as a user of the Service. You may withdraw that permission at any time by emailing support@2chat.co, and we will stop using it in new material and remove it from the Site within a reasonable period.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account.
You are responsible for maintaining the confidentiality of your account, password and API keys, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account, password or API keys, whether with our Service or a third-party service.
In the event of loss, theft or compromise of the security or confidentiality of your login details or API keys, or in the event of suspected or actual unauthorized use of your account, you must notify us immediately. You remain solely responsible for the use of your login details and API keys and for all damages arising from that use, including any usage charges resulting from that use. This includes charges arising from fraudulent traffic to premium rate or high cost destinations.
We may cap, throttle, block or suspend traffic that our fraud systems flag. We are under no obligation to detect fraudulent use, and taking such action does not limit your liability for charges already incurred.
You may not use as a username the name of another person or entity, or a name that is not lawfully available for use, or a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
To comply with applicable laws and regulations, including fraud prevention requirements and telecommunications regulations, we may require you to complete an identity verification process before providing certain parts of the Service, in particular before allocating phone numbers in countries that require it.
You agree to provide accurate and truthful information and documentation as requested. We reserve the right to refuse, suspend or terminate the Service, or the allocation of any phone number, if you fail to complete verification, provide false or misleading information, or if verification cannot be successfully completed.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, and your billing address.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Nagence, Inc. cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting Nagence, Inc. customer support team.
A valid payment method, including credit card, is required to process the payment for your subscription. You shall provide Nagence, Inc. with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Nagence, Inc. to charge all Subscription fees incurred through your account to any such payment instruments.
Should automatic billing fail to occur for any reason, Nagence, Inc. will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
In addition to Subscription fees, parts of the Service are charged according to how much you use them. These include, without limitation:
a recurring monthly charge for each phone number allocated to your account, which continues for as long as the number is allocated to you;
a per-minute charge for inbound and outbound calls, which varies by destination and by number type, at the rates published at https://2chat.co/rates and in your account;
a per-message charge for SMS, MMS and WhatsApp messages, which varies by destination and by message category; and
charges for any other metered feature, at the rates shown in your account at the time of use.
Metered usage may be billed in arrears against your payment method, or drawn from a prepaid balance, depending on the arrangement applicable to your account. Where a prepaid balance applies, you authorize us to automatically recharge that balance from your payment method when it falls below the threshold you configure.
Where your account carries an allowance of requests or credits included with a Subscription, unused credits do not accumulate and expire at the end of each Billing Cycle. Packages of additional requests that you purchase separately expire one (1) year after purchase.
If your balance is exhausted or your payment method is declined, we may suspend the metered parts of the Service until payment is made. You remain liable for usage already incurred, including usage that is reported to us by a carrier after the fact.
You must notify us of any dispute relating to a metered charge within sixty (60) days of the invoice or charge on which it appears, failing which the charge is treated as accepted.
All fees are exclusive of applicable taxes and surcharges required under applicable laws, including value added tax, sales and use taxes, costs and disbursements, charges, regulatory assessments, universal service and emergency service contributions, carrier and channel provider registration or campaign fees, and any other duties, levies, registration fees or taxes, which shall be charged in addition.
Because these amounts depend on where traffic originates and terminates and on rules set by third parties, the invoiced amount and the amount charged to your payment method may fluctuate from month to month. You agree to pay all such fees and taxes due.
Nagence, Inc. may, at its sole discretion, offer a Subscription with a free trial for a limited period of time (“Free Trial”).
You may be required to enter your billing information in order to sign up for a Free Trial.
If you do enter your billing information when signing up for a Free Trial, you will not be charged by Nagence, Inc. until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
A Free Trial applies to Subscription fees only. Metered usage under section 7, and taxes and surcharges under section 8, are charged from the outset.
At any time and without notice, Nagence, Inc. reserves the right to (i) modify the Terms of Service of a Free Trial offer, or (ii) cancel such Free Trial offer.
Nagence, Inc., in its sole discretion and at any time, may modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
Nagence, Inc. will provide you with a reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
Rates for metered usage under section 7 depend on charges set by carriers, channel providers and regulators, and may change without prior notice. The rate applicable to a call or message is the rate published at the time it is made or sent.
Your continued use of the Service after a fee change comes into effect constitutes your agreement to pay the modified amount.
Monthly plans are non-refundable. For yearly plans, we issue refunds within two (2) days of the original purchase.
Prepaid balances and purchased credit packages are not refundable but may be transferred to another account. Any unused balance is forfeited on termination of your account.
Allocation. We allocate phone numbers (“2Chat Numbers”) to you for use with the Service. Numbering resources cannot be appropriated in any form, and you cannot dispose of them freely. You may not assign, transfer, rent, sell or sublicense any 2Chat Number.
Conditions may change. You acknowledge that the conditions of allocation and use of 2Chat Numbers may change, and that we may have to modify or replace a 2Chat Number allocated to you for technical reasons or because applicable law, a regulator or a carrier requires it.
Your information. You shall provide us with true, accurate and complete information associated with your access to and use of any 2Chat Number, including any address or documentation a country requires. You will keep that information current and provide reasonable cooperation with information requests from law enforcement, regulators, carriers and channel providers.
Porting. At your written request we provide inbound and outbound number portability in accordance with applicable law and the applicable technical and geographical eligibility conditions. Porting is available for select countries only. You must follow all the steps we indicate and provide all information we request, which must be correct and complete.
You must hold an active subscription in order to port a number out of 2Chat. Start the port before you cancel. Once your subscription expires the number is deleted, as described below, and a deleted number can no longer be ported.
On rare occasions a 2Chat Number may be ported out of your account as a result of acts or omissions of you, your users or third parties outside our reasonable control. In such cases you acknowledge that: (i) we may not be able to prevent the number being ported out of the account; (ii) we may not be able to recover a number that has been ported out; and (iii) we shall not be liable for such porting out.
Suspension and withdrawal. If we identify or suspect that a 2Chat Number is being used in a manner that does not comply with applicable law, these Terms, the Acceptable Use Policy or the Messaging Policy, we may suspend or terminate your access to and use of that number without penalty or liability. You remain liable for any recurring fees incurred in respect of a suspended or terminated number.
Cancellation and expiry. If you cancel a subscription, the 2Chat Numbers under it remain active until the last day of your then-current billing period. When the subscription expires, those numbers are deleted. We do not hold a number beyond that date, and there is no grace period in which it can be reclaimed.
Once a number has been deleted it is released back to the carrier or numbering pool and may be reallocated to someone else. We cannot guarantee that a deleted number can be recovered, and we may be unable to allocate the same number to you again. Any configuration attached to the number, including call flows, forwarding rules and connected channels, is lost with it.
2Chat Numbers cannot be used to call emergency services. The Service is not a replacement for a traditional telephone line. It does not support calls to emergency numbers, including 911 in the United States and Canada, 112 in the European Union, 999 in the United Kingdom, or any equivalent emergency number or short code in any other country. An attempt to reach an emergency service through the Service may fail, may be routed incorrectly, or may not transmit any location information.
You must maintain an alternative. You are responsible for maintaining a separate means of contacting emergency services from every location where the Service is used, and for ensuring that each of your users, employees and contractors is aware of this limitation before they use the Service.
Notice to your users. You will give clear and conspicuous notice of this limitation to all persons who may use a 2Chat Number, and you will place a notice on or near any device configured to place calls through the Service. You must not represent to any user, customer or third party that a 2Chat Number can reach an emergency service.
Dependencies. The Service depends on your internet connection and on power at your device. It will not operate during a power failure, an internet outage, a Service outage, or while your account is suspended for non-payment or for breach of the Agreements.
Limitation. To the fullest extent permitted by law, neither Nagence, Inc. nor its affiliates, suppliers or carriers may be held liable for any claim, damage or loss arising from or relating to the unavailability of emergency calling through the Service, and you release us from any such claim, unless the claim arose from our gross negligence or wilful misconduct.
The Service can record calls and produce transcripts and summaries of them. Whether to enable these features on any number, call flow or account is your decision alone.
The laws of some jurisdictions either (i) give individuals the right not to have telephone calls recorded without the consent of all parties to the call or the consent of one party to the call, or (ii) set out additional conditions for recording telephone calls, such as providing a transparency notice, accountability for demonstrating a legitimate basis, or accountability for appropriate internal compliance documentation. We take no responsibility for such consent, notice or other required documentation, and in no event shall we be liable for your compliance with such laws. You acknowledge and agree that you are solely responsible for compliance with any law governing consent to, transparency about, recording of, or transcription of communications.
You shall not use the recording feature without first duly providing notice, or other required documentation of the recording, and obtaining any necessary consent to record that may be required by applicable law. You shall not use the recording feature during any period in which credit card, debit card or other payment information is made available to you or your users during a call.
We do not guarantee that voicemail messages, recorded calls or transcriptions will be saved or will be able to be retrieved.
All SMS, MMS, WhatsApp and WhatsApp Business API traffic you send through the Service is governed by our Messaging Policy, which forms part of these Terms.
In summary, and without limiting that policy: all messaging through the Service is treated as application-to-person messaging; you must obtain consent from each recipient before your first message and keep records of it; every message must identify you as the sender; you must honor opt-out requests and the standard opt-out keywords; and you must complete any brand, campaign or sender identity registration that a destination country, carrier or channel provider requires before you send.
We may block, delay or refuse traffic that does not comply, and you remain liable for any fee, surcharge or penalty passed on to us by a carrier or channel provider as a result of your traffic.
Deciding who you contact, and confirming that you are allowed to contact them, is your responsibility alone.
You are solely responsible for complying with every do-not-call, do-not-contact and telemarketing rule that applies to your traffic, in each country you call or message. Depending on where you and your recipients are, those may include the National Do Not Call Registry and the state do-not-call lists in the United States, the National Do Not Call List in Canada, the Telephone Preference Service and the Corporate Telephone Preference Service in the United Kingdom, and the equivalent registry, opt-out list or prior consent requirement of any other country.
Screening. Before you place a call or send a message, you must screen your list against every registry that applies to it, using a current copy of that registry, and you must repeat that screening as often as the applicable rules require. You must also observe any restriction on the hours during which you may call or message, on how often you may contact a person, and on how you must identify yourself.
Your internal list. You must keep your own internal do-not-call and suppression list. When a person asks you to stop contacting them, through any channel and in any wording, you must record that request, add them to that list within the period the applicable rules require, and stop contacting them. You must keep records of your registry subscriptions, of your screening, and of every request you receive, for at least the period the applicable rules require, and produce those records to us on request.
We do not screen for you. We do not subscribe to, query, scrub against or maintain any do-not-call registry or suppression list on your behalf, and we do not review who you contact. The opt-out handling and STOP keyword processing described in our Messaging Policy are a convenience for messaging traffic. They are not a do-not-call screening service, they do not apply to voice calls, and they do not relieve you of any obligation in this section or of the same obligation on any list you also operate elsewhere.
Automated systems. This section applies in full to calls and messages placed by AI voice agents, dialers, campaigns, workflows, integrations and any other automated system you run through the Service, and to traffic sent by anyone you allow to use your account.
Failure to comply with this section is a breach of the Agreements. You indemnify us under section 30 against any claim, fine or penalty arising from it, and we may block, suspend or terminate your traffic or your account as set out in section 33.
We do not guarantee delivery. Calls and messages sent through the Service pass through telecommunications carriers, channel providers, handset manufacturers and the platforms we integrate with, none of which we control. We do not warrant that a call will connect, that a message will be delivered, that either will happen within any period, or that a delivered message will be seen by its recipient.
Filtering is outside our control. Carriers, channel providers and platforms apply their own spam filtering, throttling, blocking and content rules. They apply them without notice to us and are not required to tell us the reason. Traffic may be silently filtered, delayed, truncated, stripped of links or media, or discarded after we have handed it off. Your sending reputation, your registration status and the content you send all affect this, and none of it is within our control.
Status information is indicative. Delivery receipts, read receipts, call dispositions and the statuses shown in the application, in webhooks and through the API report what an upstream provider told us. We do not warrant that they are accurate, complete or timely, and a message reported as delivered may not have reached its recipient.
Traffic is chargeable when we hand it off. Calls and messages are charged when we submit them to the carrier or channel provider, whether or not they are ultimately connected, delivered, read or answered. We do not credit or refund a charge on the basis that the call or message was filtered, blocked or not delivered downstream, and we are not liable for any loss arising from a call or message that is not delivered, is delivered late, or is delivered to the wrong recipient.
Not for time-critical or safety-critical use. You must not rely on the Service where a failure to deliver, or a delay in delivering, could result in harm to a person, financial loss, or a missed legal or regulatory deadline. This includes any use of the Service as an alerting, monitoring, medical, safety or emergency notification system. See also section 13 on emergency services.
The Service includes features that use artificial intelligence, including automated transcription, summarization and voice agents, and includes integrations that let you connect third party AI providers.
Output produced by these features is automated. We do not warrant that a transcript, summary, translation or agent response will be accurate, complete or suitable for any purpose, and we do not guarantee the time within which any such output will be produced. You must not rely on a transcript or summary as a verbatim record of a conversation.
Where you enable an integration with a third party AI provider, that provider processes the relevant call or message content in order to provide its service, and its own terms and privacy policy apply to that processing. The AI providers we engage are listed at https://2chat.co/legal/subprocessors.
You are responsible for making any disclosure that applicable law requires when an automated system communicates with a person on your behalf, and for the content your AI agents generate and send.
Your use of the Service is governed by our Acceptable Use Policy, which forms part of these Terms and which we may update from time to time to reflect changes in the requirements of our carriers, channel providers and regulators.
In addition, and without limiting that policy, you agree not to use the Service:
In any way that violates the terms of service of the channels we integrate with, including but not limited to WhatsApp.
In any way that violates any applicable national or international law or regulation.
For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
To transmit, or procure the sending of, any advertising or promotional material that the recipient has not consented to receive.
To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm or offend the Company or users of the Service or expose them to liability.
Additionally, you agree not to:
Use the Service in any manner that could disable, overburden, damage, or impair the Service or interfere with any other party's use of the Service, including their ability to engage in real time activities through the Service.
Use any robot, spider, or other automatic device, process, or means to access the Service for any purpose, including monitoring or copying any of the material on the Service.
Use any manual process to monitor or copy any of the material on the Service or for any other unauthorized purpose without our prior written consent.
Use any device, software, or routine that interferes with the proper working of the Service.
Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service.
Attack the Service via a denial-of-service attack or a distributed denial-of-service attack.
Take any action that may damage or falsify Company rating.
Otherwise attempt to interfere with the proper working of the Service.
Where an allowance is described as unlimited, it is provided for ordinary business use by human users, and we reserve the right to impose usage limits, to charge the applicable calling or messaging rate for traffic beyond ordinary business use, and to suspend or terminate all or part of the Service, as set out in the Acceptable Use Policy.
The Company is not endorsed by or associated in any way with Meta Platforms, Inc., WhatsApp LLC, or their subsidiaries.
We provide integration services that do not interfere in any way with your ability to use your WhatsApp account. You own your account and you keep control of your data at all times.
By using the Service, you declare that you understand the WhatsApp terms of service and are in compliance with them.
Your access to WhatsApp is theirs to grant, not ours. Meta Platforms, Inc. and WhatsApp LLC decide, at their sole discretion and under their own policies, whether a number may use WhatsApp and on what terms. They may warn, rate limit, restrict, suspend, ban or delete a number or an account, lower its messaging limits, reject or disable a template, downgrade a quality rating, or refuse or revoke a business verification. They do so without notice to us, they are not obliged to give a reason, and we have no ability to prevent it, to appeal it on your behalf, to accelerate its review or to reverse it.
No liability and no refund for such action. You accept that risk as a condition of using the Service. We are not liable for any loss arising from any such action, including the loss of access to a number, to a conversation history or to a WhatsApp Business account, and including any resulting loss of revenue, business or goodwill. Such an action is not a failure of the Service. It does not entitle you to a refund or credit of any fee already paid, and it does not suspend your obligation to pay fees for the remainder of your billing period. Where a number becomes unusable on WhatsApp, any subscription, allocation or recurring fee attached to it continues to apply until you cancel it.
Platforms change. Meta and the other platforms we integrate with may change, restrict, reprice, deprecate or withdraw their APIs, features, message categories and policies at any time. We may have to change or remove part of the Service in response, at short notice or none, and section 36 applies to any such change. We do not warrant that any channel, feature or integration will remain available, or that it will remain available on its current commercial terms.
Your compliance is your own. Keeping your use within the WhatsApp Business Terms, the WhatsApp Business Messaging Policy and Meta's Commerce Policy is your responsibility. We do not review your traffic for compliance with them, and we are not liable for any action a platform takes in response to it.
The Service also depends on telecommunications carriers and other channel providers to originate and terminate calls and messages. Their requirements apply to your traffic, and we may pass on any obligation, restriction, fee or penalty that they impose on us in respect of it.
We will maintain administrative, physical and technical safeguards for the protection of the security, confidentiality and integrity of your data.
We act as a controller in respect of the personal data we process for our own purposes, such as your account details, billing records and support requests, and as a processor in respect of the personal data you put into the Service or generate through it in the course of communicating with your own contacts. Our Data Processing Agreement governs the latter and forms part of these Terms. Our Privacy Policy explains the former.
You grant us a general authorization within the meaning of Article 28(2) of Regulation (EU) 2016/679 to engage processors for the purposes of providing the Service. Our current subprocessors are published at https://2chat.co/legal/subprocessors, and we will inform you of changes to them in accordance with the Data Processing Agreement.
The Service may be provided using equipment or facilities located in the European Union, the United Kingdom, the United States and other countries. Where personal data is transferred out of the European Economic Area, the United Kingdom or Switzerland to a country without an adequacy decision, we rely on the EU-U.S. Data Privacy Framework and its UK Extension and Swiss counterpart where the recipient participates in them, and otherwise on the Standard Contractual Clauses approved by the European Commission together with the UK International Data Transfer Addendum, in each case with such additional measures as are required in the circumstances. Section 13 of the Data Processing Agreement sets this out in full.
You agree that we may share data provided by you with any affiliate company (affiliate means 2Chat and any other entity that, directly or indirectly through one or more intermediaries, controls, is controlled by, or is under common control with 2Chat), subject to the same protections.
The Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using the Service, you warrant and represent that you are at least eighteen (18) years of age and have the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of these Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of the Service.
You will not upload to the Service, or use the Service to communicate with, any person under the age of eighteen (18) without a lawful basis for doing so and any consent that applicable law requires.
The Service and its original content (excluding content provided by users), features and functionality are and will remain the exclusive property of Nagence, Inc. and its licensors. The Service is protected by copyright, trademark, and other laws of the United States. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Nagence, Inc.
We respect the intellectual property rights of others. It is our policy to respond to any claim that content posted on the Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to support@2chat.co, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”.
You may be held accountable for damages (including costs and attorneys' fees) for misrepresentation or bad-faith claims on the infringement of any content found on and/or through the Service on your copyright.
You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest;
a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
identification of the URL or other specific location on the Service where the material that you claim is infringing is located;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
You can contact our Copyright Agent via email at support@2chat.co.
You may provide us either directly at support@2chat.co or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) the Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) the Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant the Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.
The third party tools we use for this purpose are listed at https://2chat.co/legal/subprocessors.
We use third-party service providers to monitor and analyze the use of our Service, and to measure our advertising. The providers we use, what each of them does, the cookies they set and how you can control them are described in our Privacy Policy and listed at https://2chat.co/legal/subprocessors.
Our Service may contain links to third party web sites or services that are not owned or controlled by Nagence, Inc.
Nagence, Inc. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
YOU ACKNOWLEDGE AND AGREE THAT NAGENCE, INC. SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.
WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT.
THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.
NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
COMPANY DOES NOT REPRESENT OR WARRANT THAT THE SERVICES WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, CONTINUOUS OR ERROR-FREE, OR THAT THEY WILL OPERATE WITHOUT PACKET LOSS, NOR DOES COMPANY WARRANT ANY CONNECTION TO OR TRANSMISSION FROM THE INTERNET, OR ANY QUALITY OF CALLS MADE THROUGH THE SERVICES. YOU ACKNOWLEDGE THAT COMPANY CANNOT GUARANTEE THAT IP BASED COMMUNICATIONS ARE COMPLETELY SECURE, ERROR OR VIRUS-FREE.
COMPANY DOES NOT WARRANT THAT ANY CALL WILL CONNECT OR THAT ANY MESSAGE WILL BE DELIVERED, DELIVERED WITHIN ANY PERIOD, OR SEEN BY ITS RECIPIENT. CALLS AND MESSAGES DEPEND ON CARRIERS, CHANNEL PROVIDERS AND PLATFORMS THAT COMPANY DOES NOT CONTROL AND THAT MAY FILTER, THROTTLE, BLOCK, DELAY OR DISCARD TRAFFIC WITHOUT NOTICE. COMPANY IS NOT LIABLE FOR ANY UNDELIVERED, DELAYED OR MISDIRECTED CALL OR MESSAGE, OR FOR ANY DELIVERY STATUS, DELIVERY RECEIPT OR CALL DISPOSITION THAT PROVES INACCURATE.
COMPANY DOES NOT GUARANTEE THAT VOICEMAIL MESSAGES, RECORDED CALLS OR TRANSCRIPTIONS WILL BE SAVED OR BE ABLE TO BE RETRIEVED. COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ERRORS IN THE CONVERSION OF, OR ITS INABILITY TO TRANSCRIBE, VOICEMAIL MESSAGES OR RECORDED CALLS, AND DOES NOT GUARANTEE ANY TRANSCRIPTION CREATION TIME PERIOD.
COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
YOU ARE SOLELY RESPONSIBLE FOR DETERMINING WHETHER THE SERVICES ARE SUITABLE FOR USE IN LIGHT OF ANY LAWS AND REGULATIONS THAT GOVERN YOU, YOUR INDUSTRY, OR YOUR RELATIONSHIP WITH YOUR OWN CLIENTS, INCLUDING CONSUMER PROTECTION, PRIVACY, ADVERTISING, TELECOMMUNICATIONS, INTELLECTUAL PROPERTY OR OTHER LAWS.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree to indemnify, defend and hold harmless the Company and its officers, directors, employees, agents, affiliates, suppliers and carriers from and against any claim, damage, loss, liability, cost and expense (including reasonable attorneys' fees) arising out of or relating to: (i) your use of the Service; (ii) your breach of the Agreements; (iii) the content you transmit through the Service; (iv) your failure to obtain any consent, or give any notice, required in connection with recording, transcribing or messaging; and (v) your violation of any law or of the rights of any third party.
EXCEPT AS PROHIBITED BY LAW, IN NO EVENT WILL COMPANY OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS OR CARRIERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
EXCEPT AS PROHIBITED BY LAW, COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENTS WILL NOT EXCEED THE AMOUNTS YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES.
NOTHING IN THIS SECTION LIMITS YOUR OBLIGATION TO PAY FEES AND CHARGES PROPERLY INCURRED UNDER SECTIONS 6, 7 AND 8, OR YOUR OBLIGATIONS UNDER SECTION 30.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
We are not liable for any delay in performing, or any failure to perform, an obligation under the Agreements where the delay or failure results from an event beyond our reasonable control, and our obligations are suspended for as long as that event continues.
Such events include, without limitation: an act of God, fire, flood, earthquake, storm or other natural disaster; war, armed conflict, terrorism, riot or civil unrest; an epidemic or pandemic, or a public health measure taken in response to one; a strike, labor dispute or industrial action, whether or not it involves our own staff; an act, order, sanction, embargo, licensing decision, blocking order or other intervention of a government, regulator or court; the failure, degradation, congestion, suspension or withdrawal of a telecommunications network, carrier, channel provider, numbering authority, internet service provider, hosting provider, data center, submarine cable, power supply or other utility; a change to, restriction of, deprecation of or withdrawal of a third party platform, API or integration, including by Meta Platforms, Inc. or WhatsApp LLC; a denial of service attack, cyberattack, ransomware incident, or a vulnerability in software we did not write; and any shortage or unavailability of equipment, materials, numbering resources or third party services.
We will tell you about an event of this kind where it materially affects the Service, and we will use reasonable efforts to limit its effect and to resume performance.
Where an event of this kind prevents us from providing a material part of the Service for a continuous period of thirty (30) days, either party may terminate the affected subscription on written notice. That is your sole and exclusive remedy, and no further liability arises on either side beyond amounts already due.
Nothing in this section relieves you of an obligation to pay a fee or charge already incurred.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Agreements.
In addition, we may suspend all or part of the Service, or block, throttle or refuse specific traffic, where:
a carrier, channel provider, regulator or law enforcement authority requires us to, or notifies us of a complaint, traceback or investigation relating to traffic from your account;
our fraud or abuse systems flag traffic on your account;
an amount due from you is unpaid or a payment method is declined; or
you fail to complete identity verification under section 4.
Where circumstances permit, we will tell you why we have suspended the Service and what you need to do to restore it. Suspension does not stop recurring fees from accruing, and you remain liable for charges incurred before and during the suspension.
If you wish to terminate your account, you may simply discontinue using the Service and cancel through your account management page.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We may receive requests for data from law enforcement authorities, regulators, carriers and channel providers. We review each request and disclose data only where we are legally required to do so or where disclosure is otherwise permitted by applicable law. Where we are permitted to notify you of a request relating to your account, we will endeavour to do so.
Requests should be sent to support@2chat.co with “Law Enforcement Request” in the subject line.
These Terms shall be governed and construed in accordance with the laws of the State of Delaware without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right to withdraw or amend our Service, and any service or material we provide via the Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service, or the entire Service, to users, including registered users.
The Service is designed to be available with minimal disruption outside regularly scheduled maintenance. We may suspend access to enable maintenance, improvements or upgrades, and in an emergency we may do so without notice.
We may amend the Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.
Your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
The Acceptable Use Policy, the Messaging Policy and the list of subprocessors may be updated more frequently than these Terms, because they reflect requirements set by our carriers, channel providers and regulators. The current version of each is always the one published at its URL.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
No waiver by the Company of any term or condition set forth in the Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under the Terms shall not constitute a waiver of such right or provision.
If any provision of the Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
BY USING THE SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.
Please send your feedback, comments and requests for technical support:
By email: support@2chat.co.
By visiting this page on our website: https://2chat.co.